Last updated: October 16, 2026
BridgeBack is a supportive platform for separated parents to document memories, organize personal growth, and maintain records for future reunions with their children. This Privacy Policy explains how we collect, use, retain, and protect your information.
Your data is private and secure. We use Row-Level Security (RLS) to ensure that only you can access your own records — letters, journal entries, co-parent threads, custody events, expenses, documents, incident logs, and safety plans. No other user, including administrators, can read your personal content.
Your data is encrypted in transit and at rest. Payment information is processed by Stripe and is never stored on our servers.
We retain your data for different periods depending on the type of record and applicable legal obligations. You can delete individual records at any time within the app. When you delete a record, it is permanently removed from the active database. Residual copies in encrypted backups may persist for up to 30 days before being overwritten.
| Data category | Retention period |
|---|---|
| Letters & vault content | Until you delete the record or close your account |
| Journal entries | Until you delete the record or close your account |
| Co-parent communication records | 7 years from creation (evidence preservation) |
| Custody events & compliance logs | 7 years from creation (court documentation) |
| Incident logs & alienation records | 7 years from creation (legal evidence) |
| Visitation interference records | 7 years from creation (legal evidence) |
| Expense records | 7 years from creation (tax & accounting obligations) |
| Documents on file | Until you delete the record or close your account |
| Safety plans & emergency contacts | Until you delete the record or close your account |
| Healing progress data | Until you close your account |
| Character witness records | Until you delete the record or close your account |
| Parenting time records | 7 years from creation (compliance documentation) |
| Reunification roadmap progress | Until you close your account |
BridgeBack offers a timed letter vault designed for parents who are incarcerated or otherwise separated from their children by circumstance. Letters scheduled for future delivery are retained until their unlock date plus one year, or until you delete them or close your account — whichever comes first. If your account is closed before a scheduled letter reaches its delivery date, the letter will be deleted and will not be delivered.
We understand that incarcerated parents may have limited ability to access the app to manage their data. If you are unable to access your account and wish to delete your data, you may submit a request through the app's Settings page or through a trusted contact authorized to act on your behalf.
BridgeBack is designed for parents and guardians. We do not knowingly collect information directly from children under 18. All information about your children — including names, birthdays, photos, mood check-ins, and messages exchanged through the child connection portal — is stored privately under your account and is only accessible to you and the connected child user.
Parental consent: By creating a child connection and inviting your child to use the child portal, you consent to the collection and storage of your child's mood check-in data, feeling notes, and messages. You can revoke this consent at any time by deleting the child connection, which removes all associated child data from your account. If your child is under 13, you are responsible for obtaining any additional consent required by applicable law before enabling the child portal.
Child mood data: Mood check-ins and feeling notes submitted through the child portal are retained until you delete the child connection or close your account. This data is used only to help you understand your child's emotional well-being and is never shared with third parties.
Messages exchanged through BridgeBack's consultation feature may contain privileged or sensitive legal information. Consultation messages are retained for 90 days after a consultation is marked as completed or cancelled. After 90 days, messages are automatically and permanently deleted from the active database. The consultation record itself (topic, status, and scheduling information) is retained for 7 years for record-keeping purposes, but the message content is deleted after the 90-day period.
BridgeBack is a record-keeping tool and is not a law firm. Communications through the consultation feature do not create an attorney-client relationship. If you need to preserve consultation messages for legal proceedings, export them before the 90-day retention period expires.
You can delete your account and all associated personal data at any time from the Settings page. When you initiate account deletion:
Account deletion is irreversible. We recommend downloading your data before deletion.
BridgeBack does not use third-party analytics, advertising trackers, or marketing cookies. We do not sell or share your data with third parties for advertising purposes. The app uses local storage and session storage to remember your preferences (such as language, theme, and safety settings) and to support safety features like Quick Exit and draft auto-save. No consent banner is required because no non-essential tracking is active.
BridgeBack includes a Quick Exit button that immediately saves your current drafts, signs you out, and redirects your browser to a neutral website. This feature is designed for users who may be in unsafe situations. Your browser history may still contain a record of your visit — consider using private or incognito mode if safety is a concern.
Depending on your jurisdiction (including GDPR and CCPA), you have the right to:
To exercise these rights, use the Settings page or contact support through the app.
For privacy questions or data requests, please contact us through the app's Settings page.